This Privacy Policy describes what personal data we collect from the users when interacting with the ESA Earth Observation System Support website our using any of the software products available.

ESA Earth Observation System Support does not sell or rent its users' names, addresses, email addresses or other personal information.

Data collection on our website

Server log files

By accessing the ESA Earth Observation System Support website, certain information in connection with the use of website, such as information in server logs, including information about navigation through the site, may be collected by its servers. These will not specifically identify users and the information may be used internally for website traffic analysis only.

User registration

Users may register on our website to have access to any of the available products. During registration, unique user identifying information, such as name, e-mail address and country is requested. This provided personal data is collected and used for the following purposes:

  • To provide information regarding software version updates or other notifications about products downloaded by the user
  • To authenticate and secure the user account
  • To respond to a request for support or information
  • To request optional feedback on our products in the form of surveys

Other user account information, such username and password, may be collected and used for the following purposes:

  • To authenticate and secure the user account
  • To enable the user to manage the personal data stored in the user account

Users who wish to be unsubscribed from any of our newsletters or have the user account erased may send an e-mail with the request to the address given in the "Contact us" section below. 


Cookies are small text files that a website transfers to the user device. Passwords are not saved in cookies. Cookies help make websites more user-friendly, efficient and secure.

 It is possible to configure the web browser to obtain information about the use of cookies. Click on the 'help' section of the web browser to learn how to change cookie preferences.

 ESA Earth Observation System Support does not use personal identification details transferred through cookies either for promotion or marketing purposes, nor will such information be shared with a third-party.

Data collection on our software products

Log data

The software product may collect data and information about the user device in a log file and store it locally on the user device. This log data may include information such as the user’s device name, operating system version, the configuration of the software product and other information related to the software usage, such as error or warning messages raised by the software.

Software update data

Software updates may be retrieved from the software products by using the embedded ‘Check for Updates’ feature. In this case, the software downloads the packages from the ESA Earth Observation System Support server. IP addresses may be collected for security reasons.

User personal data in WIS mobile app

 The WIS iOS app does require as input the user location to calculate the satellite visibility opportunities as well as to enable the use of the device compass. The app requests explicit authorization to the user to be able to access this information.  The user location is used locally by the app and it is not shared with any third-party app.

WIS retrieves the following data from external servers:

  • TLE orbit files from Celestrak. For further details on Celestrak’s Privacy policy, see
  • Satellite configuration files from ESA Earth Observation System Support server. IP addresses may be collected for security reasons.

User personal data in SAMIEdit mobile app

The SAMIEdit iOS app does not collect user personal information. In addition, all application files needed by the app are locally stored in the user device as application data.

Changes to this privacy policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.